FAQs

What currency are the prices do I see in the site?
All prices are in EUR.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 3-14 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us.

I am not satisfied with my order, can I return it ? What if there is a problem
We offer a 100% money back guarantee if the product is damaged by us or shipping. We give you 14 days to return it. You have to send it back at your own expense. Once we receive the product, we will refund you the full amount. Please include your name and order number on the returned packages.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary depending on your location. The average shipping time is 3-14 business days.

I have a question that wasn't answered, can you please help?
Just send uns an email at stokedrippersurfboards@gmx.de